9s Casino Privacy Policy — How We Handle Your Personal Data

This Privacy Policy explains how 9s Casino collects, uses, stores, and protects the personal information of players who register and use our online gaming platform. It applies to all users accessing the platform from the Philippines, whether through a mobile browser or any other supported device. By creating an account and using our services, you acknowledge that you have read and understood this policy in full. We are committed to handling your data responsibly and in accordance with applicable Philippine data protection laws. This policy may be updated from time to time, and continued use of the platform after any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how your information is being handled.

When you register an account on the 9s Casino platform, we collect personal information that is necessary to verify your identity and provide our services. This includes your full name, date of birth, email address, mobile number, and residential address within the Philippines. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals accurately. During the identity verification process, you may be asked to submit a government-issued ID or other supporting documents as required by applicable regulations. We automatically collect certain technical data when you use the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall user experience for Filipino players. We do not collect sensitive personal information beyond what is strictly necessary for account management and regulatory compliance.

The personal information we collect is used primarily to create and manage your account, process transactions, and deliver the gaming services you have requested on the platform. We use your contact details to send important account notifications, security alerts, and updates about changes to our terms or policies. Your identity and financial information is used to comply with anti-money laundering requirements and other regulatory obligations applicable to online gaming operators in the Philippines. We may use aggregated, anonymised data to analyse platform usage patterns and improve our sports betting, bingo, and casino-style entertainment offerings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Your information will never be sold, rented, or traded to third-party marketers under any circumstances. Any use of your data beyond the purposes described in this policy will only occur with your explicit prior consent.

9s Casino does not sell or share your personal data with third parties for commercial or marketing purposes. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers, all of whom are bound by strict confidentiality obligations. In cases where we are legally required to do so, we may disclose your information to Philippine government authorities, law enforcement agencies, or regulatory bodies. Any third-party service providers we engage are carefully vetted and are only permitted to use your data for the specific purpose for which it was shared. We require all partners to maintain data security standards that are consistent with our own. Cross-border data transfers, if any, are conducted in compliance with applicable Philippine data protection regulations and with appropriate safeguards in place. You will be notified of any material changes to our data-sharing practices that may affect your rights.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard protocols to ensure that your information remains private during every session. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions. We conduct regular security assessments and keep our systems updated to address emerging threats and vulnerabilities. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities in accordance with our legal obligations. While we strive to maintain the highest security standards, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account. If you suspect any unauthorised access to your account, please contact our support team immediately at [email protected].

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine laws and regulations. Transaction records and identity verification documents may be kept for a minimum period as mandated by anti-money laundering and gaming regulations, even after account closure. Once the required retention period has elapsed and there is no longer a legal or operational basis for keeping your data, we will securely delete or anonymise it. You may request the deletion of your account and associated personal data at any time by contacting our support team, subject to any overriding legal retention obligations. We do not retain data in a form that identifies you beyond what is strictly necessary for the purposes described in this policy. Backup copies of data are maintained securely and are subject to the same retention and deletion standards as live data. Our data retention practices are reviewed regularly to ensure they remain proportionate and compliant.

As a registered player on the 9s Casino platform, you have the right to access the personal information we hold about you and to request a copy of it at any time. You may also request the correction of any inaccurate or incomplete data in your account profile. If you believe that your personal data is being processed unlawfully or without a valid basis, you have the right to object to that processing and to request its restriction. You may withdraw your consent to certain types of data processing at any time, though this may affect your ability to use some features of the platform. To exercise any of these rights, please contact us at [email protected] with your registered account details and a clear description of your request. We will respond to all valid data rights requests within the timeframes required by applicable Philippine law. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in the Philippines.

The 9s Casino platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and improve platform performance. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to log in and use core features. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the mobile gaming experience for users in the Philippines. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. Any data collected through cookies is handled in accordance with the same data protection standards described throughout this policy. For more information about the specific cookies we use, please contact our support team.